We want both our customers and drivers to be on the same page on Safety. Safety is paramount to us at Hyre. We prioritize the well-being of both passengers and drivers. Our commitment extends to promoting adherence to safety guidelines by fostering a collective responsibility for a secure and reliable transportation experience.
All drivers undergo thorough document and photo verification. If the driver or vehicle doesn't match the profile in the app, cancel the ride and contact our support team immediately."
With Hyre, passengers select their drivers based on ratings, vehicle details before accepting. Likewise, drivers have the freedom to choose passengers based on profiles, routes, and price offers."
The SOS button on the main screen is for quickly contacting support who will then contact 999.
"To address any issues or disputes, for both customer & driver please reach out to our dedicated support team. You can contact us via the in-app chat feature, or message us on WhatsApp at 384-0636."
Passengers can share their ride details with friends or family. They'll see the route, info on driver or passenger and vehicle, as well as real-time trip status
In the app, everyone can save the phone number of a trusted person for quick contact in an emergency. Trusted numbers can be added at any time, even during the ride
Verify the license plate, car model, and driver photo before beginning your trip for added security.
If any information doesn't match, it's best to cancel the ride for your safety.
Provide detailed pick-up and drop-off locations, and specify any special requirements like extra passengers, luggage, or pets in the comments.
If you change your plans, inform the driver and cancel your trip promptly.
Prioritize safety by buckling up before your journey.
Communicate with your driver for any changes to your destination or additional stops, but be aware that this may affect your fare.
Respect your driver's vehicle by refraining from smoking, eating, or drinking (except water). Feel free to request music changes, temperature adjustments, or window closures, ensuring mutual comfort.
Access emergency services quickly by tapping the shield icon on the main screen.
Share your ride details with a friend or family member using the same button for added security.
Rate your ride to provide valuable feedback and help us enhance our service. Avoid criticizing the driver during the ride to prevent disagreements. Giving a driver one star means they won't receive your ride requests anymore.
Left something behind? Reach out to our support team via email at support@hyre.com, whatsapp 384-0636 or through the in-app chat for assistance.
